SERVICE AGREEMENT · VERSION 2026-09-22

Personal Tech Membership Terms

Effective September 22, 2026. This agreement is between you and Pirrotta Consulting, LLC, which provides personal technology help through Chris Pirrotta. Keep a copy for your records.

1. Who this is for

You must be at least 18 and authorized to use the payment method and devices involved. Membership covers your household for personal use. Chris must confirm your relationship, fit, and an available place before you subscribe. If you enroll without this confirmation and we cannot serve you, we will cancel the subscription and refund the initial payment in full. Enrollment is not a guarantee of access to unrelated professional consulting services.

2. What is included

Personal advice and troubleshooting for everyday technology, suspicious messages and calls, scam checks, AI and social-media questions, online information, and Mac, iPhone, and iPad use. Calls, texts, and related follow-up within this everyday scope are included without a fixed count or time allowance. Device-specific walkthroughs are arranged as needed. You are speaking with Chris, not an automated monitoring service.

Hardware repair, forensic investigations, financial recovery, continuous account monitoring, business IT administration, and emergency response are excluded. In-person visits and substantial projects such as a full migration or a business system build require a separate scope and price accepted by you in advance. We do not retroactively charge overages for included everyday help.

3. Availability

Subscriber contact hours are 6:30 a.m.–9 p.m. Eastern Time. Calls are answered when Chris is available. Leave a message if he is assisting someone, traveling, ill, or otherwise away. There is no guaranteed instant response or fixed resolution deadline. We will communicate planned absences when practical and discuss a credit or refund for a material interruption in service. This service is not suitable for emergencies or time-critical security incidents.

4. Monthly billing and consent

By accepting these terms and completing Stripe checkout, you authorize Pirrotta Consulting, LLC, through Stripe, to charge the payment method you select $99 USD plus any disclosed applicable tax immediately and automatically each month until you cancel. Your billing date and amount appear in checkout and Stripe billing records. A calendar month is the billing period, not a fixed 30 days. There is no annual commitment. Stripe processes and stores payment credentials. We receive billing and subscription information, not your full card number or security code.

If payment fails, Stripe may retry payment and notify you. We may pause support while payment is overdue. Extra work is never charged without separate agreement. We will give at least 30 days’ notice of a proposed membership price change and explain how to cancel before the new price applies. Required renewed consent will be obtained where applicable.

5. Cancellation, refunds, and service termination

Cancel through Manage membership, email webmaster@pirrotta.com, or call/text Chris at (610) 390-1028. Include your subscription email so we can identify the account. You do not need to explain your reason or complete a retention call.

Cancellation stops the next renewal. Support continues until the end of the paid billing period. If a cancellation request reaches us before renewal but is processed afterward, we will refund that renewal. Except for billing errors, unapproved enrollment, service termination described below, or refunds required by law, paid months are not prorated when you cancel. Contact us about service concerns so we can review an appropriate remedy.

If we end your membership before the paid period ends for reasons other than your material breach, we will refund the unused portion. We may suspend or end service for abusive conduct, unlawful requests, unpaid fees, or unauthorized access requests, subject to applicable law. Your statutory cancellation, refund, and other consumer rights remain intact.

6. Your decisions and account access

Advice is based on the information available. A scam check does not certify an email, caller, website, or transaction as safe. We do not promise to prevent fraud, detect every threat, recover money, or restore every account or file. You decide whether to act, transfer funds, contact a provider, or report an incident. We do not provide legal, investment, tax, or banking advice.

Only request help with accounts and devices you own or are authorized to manage. Keep backups before changes. Do not send passwords, one-time codes, full financial account numbers, or identity documents. Enter credentials yourself. Screen sharing or remote access requires your separate permission for that session, and you may stop it at any time. We will not request unattended access as a condition of membership.

7. Respect and confidentiality

You are welcome to ask basic questions or discuss a mistake without judgment. We will treat your support conversations as confidential and will not share them with your family or use them for advertising without permission. Information is shared only with providers needed to deliver service, with your authorization, or when legally required. Phone, SMS, email, WhatsApp, and screen-sharing providers process communications under their own policies. Do not assume these channels are suitable for highly sensitive information.

We do not record calls or upload identifiable support messages or screenshots to generative AI tools without your specific permission. The Membership Privacy Notice explains our information practices.

8. Responsibility and disputes

We will provide support with reasonable care. To the extent permitted by applicable law, our total liability arising from this membership is limited to the membership fees you paid during the 12 months before the event giving rise to the claim. This limit does not apply to fraud, intentional misconduct, gross negligence, or liabilities that law does not permit us to limit. Nothing excludes nonwaivable consumer rights.

Contact us first so we can try to resolve a concern. Pennsylvania law governs to the extent consistent with mandatory law where you live. These membership terms do not require arbitration or waive class-action or small-claims rights. A court with lawful jurisdiction may hear a dispute.

9. Agreement records and changes

Your affirmative checkout acceptance and Stripe transaction records document enrollment. This agreement governs this membership and controls over conflicting general website terms, including any general arbitration clause. The version you accept remains available at this dated link. Material changes will be communicated in advance and will not retroactively reduce paid-for service. We will request additional consent when required.

10. Contact

Pirrotta Consulting, LLC
4628 Broadway Suite A #1152
Allentown, PA 18104, United States
webmaster@pirrotta.com
Membership support and cancellation: (610) 390-1028